Legal Notice

Disclaimer – My Karachi

The information provided on the My Karachi website is for general informational purposes only. While we strive to keep all menu items, prices, ingredients, and images accurate and up to date, variations may occur. Recipes may be adjusted by our chefs, and availability of dishes may change without prior notice.

My Karachi does not guarantee the completeness, reliability, or accuracy of any information found on this website. Any decisions you make based on the content of this website are made strictly at your own risk.

My Karachi is not liable for any losses or damages related to the use of this website, including reliance on any food descriptions, allergen information, or nutritional details.

Copyright Notice – My Karachi

All content on this website—including text, images, graphics, logo, design, menu descriptions, and layout—is the intellectual property of My Karachi, unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use any content from this website without prior written permission from My Karachi.
Unauthorized use of any material may result in legal action.

Food Allergen Notice – My Karachi

At My Karachi, we take food allergies and dietary restrictions seriously.
However, please be aware that:

Our dishes are prepared in a kitchen that handles nuts, dairy, gluten, eggs, sesame, wheat, soya, mustard, and other allergens.

While we follow strict hygiene standards, cross-contamination may occur, and we cannot guarantee that any dish is 100% allergen-free.

Customers with severe allergies should inform our staff before placing an order.

If you have specific dietary concerns, please ask a member of our team for guidance before consuming any of our dishes.

Your safety matters to us, and we are committed to being as transparent as possible.

Privacy Policy – My Karachi

Last Updated: 1st November 2025

At My Karachi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

Personal details: Name, phone number, email address, delivery address

Order information: Items ordered, payment preference, delivery/collection details

Technical data: IP address, browser type, device information

Cookies: To enhance your browsing experience

2. How We Use Your Information

We use your information to:

Process your orders

Communicate order updates and confirmations

Improve website experience

Respond to enquiries

Maintain internal records

We do not sell or rent your personal data. We may share it only with trusted partners (delivery services, payment processors) or when required by law.

3. Data Security

Your data is stored securely, and we take reasonable precautions to protect it from loss, misuse, or unauthorised access.

4. Your Rights

You may:

Request access to your data

Request corrections or deletion

Withdraw consent at any time

📩 Contact for privacy requests: food@mykarachi.co.uk

5. Cookies

We use cookies to improve your experience. You can disable cookies in browser settings.

📘 Terms & Conditions – My Karachi

Last Updated: 1st November 2025

1. General

By using our website or placing an order, you agree to these Terms & Conditions. We may update these terms as needed.

2. Orders

All orders must be paid using accepted methods.

Prices and availability may change without notice.

Some dishes may be substituted if ingredients are unavailable.

3. Accuracy of Information

We strive to provide accurate menu and allergen details but cannot guarantee completeness or error-free information.

4. Allergen Awareness

Full allergen details are available upon request. However, cross-contamination may occur.

5. Liability

My Karachi is not responsible for service delays, website issues, or errors in listings.

6. Governing Law

These terms are governed by UK law.

💳 Refund & Cancellation Policy – My Karachi

Last Updated: 1st November 2025

1. Order Cancellations

Orders can be cancelled within 5 minutes of being placed.

After food preparation has begun, cancellations are not possible.

2. Refund Eligibility

Refunds may be considered for:

Incorrect orders

Missing items

Damaged or unsafe food

Non-delivery due to restaurant error

Refunds are not eligible for:

Change of mind

Taste preferences

Delays beyond our direct control

3. Requesting a Refund

Refunds typically take 3–5 business days.

🚚 Delivery & Collection Policy – My Karachi

Last Updated: 1st November 2025

Delivery

Delivery is offered within our service radius.

Times may vary due to weather, traffic, or busy periods.

Customers must provide accurate address and phone details.

Delivery Fees

Fees are based on distance and will be shown at checkout.

Collection

Collection orders are usually ready in 15–30 minutes.

Bring your order confirmation for quick pickup.

Food quality is best when collected promptly.

Unsuccessful Deliveries

If we cannot reach you or access the address, the order is returned to the restaurant and no refund will be issued.

🍽 Allergen Icons – My Karachi

Last Updated: 1st November 2025

🌾 Gluten 🥛 Dairy 🥚 Eggs 🥜 Peanuts 🌰 Tree Nuts 🐟 Fish 🦐 Crustaceans 🐚 Molluscs 🌱 Sesame 🌿 Soya 🍯 Mustard 🫘 Lupin

Spice Level Icons

🌶 Mild 🌶🌶 Medium 🌶🌶🌶 Hot